Terms Of Use

EPSA Health & Rehabilitation Centre

Welcome to the EPSA Health & Rehabilitation Centre website.

These Terms of Use apply to your access to and use of this website and any information, forms, booking links, referral tools, resources or other content made available through it.

By accessing or using this website, you agree to these Terms of Use. If you do not agree with these Terms, please discontinue use of the website.

1. About EPSA

This website is operated by EPSA Health & Rehabilitation Centre, also known as Enhanced Primary Services Australia (EPSA).

EPSA provides allied health, rehabilitation and related health services, including services such as Physiotherapy, Exercise Physiology, Dietetics, Hydrotherapy and other health and rehabilitation services.

In these Terms, “EPSA”, “we”, “us” and “our” refer to EPSA Health & Rehabilitation Centre.

“Website” means this website and the pages, forms, booking functions, resources and other digital content made available through it.

2. Purpose of This Website

The information provided on this website is intended to:

Provide general information about EPSA and our services
Help users understand the types of health and rehabilitation services we offer
Allow users to contact EPSA
Facilitate appointment enquiries and bookings
Facilitate referrals and the submission of relevant forms
Provide general health, rehabilitation and educational information
Provide access to screening tools, questionnaires or other online resources where available

Information provided on this website is general in nature unless it is specifically provided to you by an EPSA health professional as part of your individual care.

3. Website Information Is Not a Substitute for Medical Advice

Content on this website is provided for general informational and educational purposes only.

Unless specifically stated otherwise, information available on this website does not constitute:

Medical advice
A medical diagnosis
Individual treatment advice
A treatment plan
A recommendation that a particular treatment is suitable for you
A final assessment of your health, fitness, functional capacity or ability to work

Health conditions and individual circumstances vary. Information that may be appropriate for one person may not be appropriate for another.

You should not rely solely on information contained on this website when making decisions about your health or treatment.

For advice relevant to your individual circumstances, please consult an appropriately qualified health professional.

4. Medical Emergencies

The EPSA website, online forms, email addresses and booking systems are not emergency medical services and should not be used to request urgent medical assistance.

If you are experiencing a medical emergency or believe that immediate medical attention is required, contact the appropriate emergency service or attend your nearest emergency department.

5. Online Bookings and Appointment Requests

EPSA may allow appointments to be requested or booked through this website or through a third-party booking platform.

Submitting a booking request does not necessarily guarantee that an appointment has been confirmed.

Appointments may be subject to:

Practitioner availability
Service availability
Eligibility requirements
Referral requirements where applicable
Funding or insurer requirements
Fees
Cancellation or rescheduling policies
Other conditions communicated to you before or during your appointment

You are responsible for ensuring that the information you provide when making a booking is complete and accurate.

EPSA may contact you to clarify information, confirm your appointment or advise you of any changes.

6. Referrals and Online Forms

The website may provide access to referral forms, intake forms, questionnaires, screening tools and other forms used to collect information relevant to EPSA services.

When completing a form, you agree to provide information that is accurate and complete to the best of your knowledge.

Health professionals may rely on the information you provide when determining the appropriate assessment, treatment or service.

You should notify EPSA as soon as reasonably possible if information you have provided changes, including changes relating to your:

Medical history
Current health conditions
Symptoms
Medications
Allergies
Injuries
Treating health professionals
Funding arrangements
Contact information

Submission of a referral or online form does not guarantee acceptance as a client or eligibility for a particular service.

7. Screening Tools and Online Assessments

EPSA may make online questionnaires, scorecards, screening tools or similar resources available through the website.

Unless expressly stated otherwise, these tools are intended for preliminary screening and informational purposes only.

Results generated through an online screening tool:

Are not a medical diagnosis
Are not a substitute for assessment by a qualified health professional
Should not be relied upon as a final determination of fitness for work
May require further assessment or verification
May be affected by the accuracy and completeness of information provided by the user

Where appropriate, EPSA may recommend a formal assessment before providing any clinical opinion, recommendation or report.

8. Health and Treatment Outcomes

EPSA aims to provide professional and appropriate allied health services. However, responses to health interventions and treatment vary between individuals.

Information on this website should not be interpreted as a guarantee that a particular:

Treatment will be successful
Condition will improve
Symptom will resolve
Recovery will occur within a particular timeframe
Health, rehabilitation, fitness or weight-related outcome will be achieved

Any treatment recommendations will depend on your individual circumstances and assessment by the relevant health professional.

9. Funding, Rebates and Third-Party Payments

Information on this website may refer to funding programs, insurers, government programs or third-party payment arrangements.

These may include arrangements involving Medicare, private health insurers, DVA, NDIS-related funding, ReturnToWorkSA or other organisations.

Eligibility, rebates, funding limits, claiming requirements and third-party policies may change and may depend on your individual circumstances.

Unless otherwise confirmed in writing, information provided on the website about funding or rebates should not be treated as a guarantee that a particular service will be fully or partially covered.

You are responsible for confirming your eligibility and any applicable out-of-pocket expenses where necessary.

10. Accuracy of Website Information

EPSA takes reasonable steps to ensure that information published on the website is accurate and current.

However, health information, funding arrangements, practitioner availability, service offerings, fees, regulations and other information may change.

To the extent permitted by law, EPSA does not guarantee that all website information will always be:

Complete
Current
Error-free
Suitable for every individual circumstance

If you require confirmation of important information before booking or accessing a service, please contact EPSA directly.

11. Your Responsibilities When Using the Website

When using this website, you agree that you will:

Provide accurate information where requested
Use the website only for lawful purposes
Not impersonate another person
Not submit false, misleading or fraudulent information
Not attempt to gain unauthorised access to the website or associated systems
Not deliberately introduce viruses, malicious software or harmful code
Not interfere with the operation, security or availability of the website
Not use website content in a way that infringes another person’s rights
Not use automated systems to scrape, copy or extract website content without permission

EPSA may restrict or block access to the website where we reasonably believe it is being misused.

12. Privacy and Health Information

EPSA may collect personal information and health information when you:

Complete online forms
Submit referrals
Make or request appointments
Complete screening tools or questionnaires
Contact EPSA
Attend or receive EPSA services

The collection, storage, use and disclosure of personal and health information is governed by our Privacy Policy and applicable privacy laws.

Please review the EPSA Privacy Policy available on this website for further information about how we handle personal and health information.

By submitting information through the website, you acknowledge that you have read or had the opportunity to read our Privacy Policy.

13. Communications

If you provide your contact details through the website, EPSA may contact you regarding matters connected with your enquiry, referral, appointment or care.

Depending on the information and consent you provide, communications may include:

Appointment confirmations
Appointment reminders
Referral communications
Forms or questionnaires
Administrative information
Information relating to your care
Requests to update relevant information

Where marketing communications are sent, you may use the unsubscribe option provided or contact EPSA to update your communication preferences.

14. Third-Party Websites and Services

This website may contain links to third-party websites, booking platforms, forms, payment services, government websites or other external resources.

These third-party services are operated independently from EPSA.

EPSA does not control the content, security, availability, privacy practices or terms of external websites or platforms.

Accessing a third-party website or service is at your discretion and may be subject to that provider’s own terms and privacy policies.

A link to another website does not necessarily mean that EPSA endorses all information, products or services available through that website.

15. Intellectual Property

Unless otherwise stated, the content on this website, including:

Text
Graphics
Images
Photographs
Logos
Branding
Videos
Documents
Website layouts
Educational materials
Downloadable resources

is owned by EPSA or used with permission and may be protected by copyright, trade mark and other intellectual property laws.

You may view and use website content for your own personal and non-commercial purposes.

You must not reproduce, republish, distribute, sell, modify or commercially exploit substantial portions of the website without EPSA’s prior written permission, except where permitted by law.

16. Website Availability and Security

EPSA takes reasonable steps to maintain the website and protect information submitted through our systems.

However, we cannot guarantee that the website will always operate without:

Interruptions
Errors
Technical issues
Viruses
Security vulnerabilities
Temporary unavailability

We may temporarily suspend, modify or discontinue any part of the website where reasonably necessary for maintenance, security, operational or other business reasons.

You are responsible for maintaining appropriate security on the device and internet connection you use to access the website.

17. Limitation of Liability

Nothing in these Terms is intended to exclude, restrict or modify any right, remedy, consumer guarantee or other protection that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

To the maximum extent permitted by law, EPSA is not responsible for loss or damage resulting solely from:

Reliance on general website information without obtaining appropriate professional advice
Inaccurate or incomplete information supplied by a user
Temporary website outages or technical failures outside EPSA’s reasonable control
The actions, content or availability of independent third-party websites or services
Unauthorised access caused by circumstances outside EPSA’s reasonable control despite reasonable security measures

Nothing in this section limits any liability that EPSA is not permitted by law to limit or exclude.

18. Changes to the Website

EPSA may change, update, remove or add website content at any time.

This may include changes to:

Services
Practitioner information
Fees
Locations
Opening hours
Funding information
Booking processes
Website functionality

Where information is particularly important to your appointment or treatment, you should confirm the

information directly with EPSA.

19. Changes to These Terms

EPSA may update these Terms of Use from time to time.

The most recent version will be published on this website together with an updated effective date.

Your continued use of the website after updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by law.

20. Governing Law

These Terms are governed by the laws applicable in South Australia, Australia, together with applicable Commonwealth laws.

Subject to any rights you may have under applicable law, disputes relating to these Terms or use of this website will be subject to the jurisdiction of the courts and tribunals of South Australia and any courts entitled to hear appeals from them.

21. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be read down or removed to the minimum extent necessary without affecting the validity of the remaining provisions.

22. Contact EPSA

If you have questions about these Terms of Use or your use of the website, please contact:

EPSA Health & Rehabilitation Centre

Phone: (08) 8186 2424
Email: info@epsa.net.au

Morphett Vale Clinic
241 Main South Road
Morphett Vale SA 5162

Belair Clinic
13 Laffers Road
Belair SA 5052